Refund policy

Damaged Orders & Refunds
Chocolates are perishable goods and we are therefore not able to accept the return of these goods for reasons of hygiene.

We are only able to cancel an order if the goods have NOT been dispatched prior to the cancelation request.

We do operate a 100% Satisfaction Guarantee. Chocolates are quite fragile and easily damaged. If the products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue, please immediately contact us at lebkuchen@metzgersoehne.com, so that we can discuss an appropriate resolution.

Cancellation Form (for orders that have not been dispatched)If you want to cancel your contract of sale with us you may use this form and email it back to us at the address below.
Email: lebkuchen@metzgersoehne.com

I hereby give notice that I cancel my contract of sale of the following goods or services:
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Ordered on: ______________________________________

Received on: ______________________________________

Customer name: ______________________________________

Customer address: ____________________________________________________________________________

Signature (only required if you are returning a hardcopy of this form):

______________________________________

Date: ______________________________________